Complaints

We want to get things right. If you're unhappy with anything we've done, please tell us so we can fix it.

1. Talk to us first

Call (03) 9086 2607, email info@fortisfunding.com.au, or write to the General Manager, D C Money Pty Ltd, 14 Edgecombe Court, Moorabbin VIC 3189. Tell us what happened and what you'd like us to do.

We'll work with you to sort it out and give you our response in writing within 30 days. It's free, and we'll keep you updated along the way.

2. If you're still not happy

You can contact the Australian Financial Complaints Authority (AFCA), a free and independent service.

Website: afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001

Privacy complaints

Contact our Privacy Officer on 1300 303 987 or info@fortisfunding.com.au. If you're not satisfied with our response, you can contact AFCA (for credit reporting complaints) or the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Fortis Funding is the trading name of D C Money Pty Ltd ACN 633 694 729, Australian Credit Licence 518978.